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Subscriptions and licenses

You can quickly and securely manage your Harness CI subscription directly through your Harness account at any time, including:

  • Upgrading your plan
  • Managing payment details and billing admins
  • Viewing license usage data
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Online subscription management is not available for all modules. If you want to upgrade your subscription for a module that doesn't yet support self-service subscription management, contact the Harness Sales team.

Subscriptions​

You can view and manage your Harness CI subscription in your Harness Account Settings.

View subscriptions​

In your Harness account, go to Account Settings to view which Harness modules you are currently subscribed to. Subscriptions are shown in the Subscribed Modules section on the Overview page. You can select Manage to go to the Subscriptions page.

From the Subscriptions page, you can:

Upgrade your plan​

  1. Sign in to your Harness account or create an account at app.harness.io.

  2. Go to Account Settings, and then select Subscriptions.

  3. Select Continuous Integration, and then switch to the Plans tab.

    Compare plans

    Harness CI offers three tiers of subscription plans: Free, Team, and Enterprise. Plan features are summarized on the Plans page in your Harness account. For a detailed comparison, go to Harness CI Pricing and Plans.

  4. Select Upgrade to upgrade from the Free plan to either the Team or Enterprise plans.

    If you already have a paid plan for another module, you must select the same plan level as your other subscription.

    If this is your first time upgrading any Harness module subscription, you'll also have the option to start a 14-day trial.

  5. Select the number of developers who will build with Harness CI. If you were actively using a Free plan before upgrading, Harness makes a recommendation based on your previous and predicted usage.

  6. If you would like to subscribe to the 24/7 support package, select Add Premier Support. If you already have premier support for another module subscription, your CI subscription must also include premier support.

  7. Select Next: Billing Information and enter your billing information.

    Tax is calculated once you enter your billing zip code. This can take up to 10 seconds to calculate.

  8. Select Subscribe and Pay to submit payment. Harness doesn't store payment information. Payments are handled by Stripe.

How is the total cost calculated?

The total cost is based on the plan level, the number of developers, and whether you selected the premier support package. You can toggle between Monthly and Yearly billing.

If this is your first paid plan subscription, the price doesn't include tax until you enter your billing details. If you have an existing subscription, tax is calculated based on your existing billing details.

If you have an existing subscription for another module, your new subscription is prorated so that your subscription renewal dates align. For example, if you have a CD subscription with 10 months remaining, your new CI subscription is prorated for 10 months so that both subscriptions renew at the same time.

Switch or downgrade your plan​

You can upgrade from the Free plan to either the Team or Enterprise plan through the Harness Platform.

If you would like to switch between paid plans or downgrade to the Free plan, you must contact the Harness Sales team.

Cancel your subscription​

  1. Log in to your Harness account and select Help.
  2. Select Submit a ticket.
  3. Complete the feedback form as follows:
    • Feedback category: Select Question.
    • Email: Enter your email address.
    • Subject: Enter CI Subscription.
    • Message: Enter a message requesting cancellation of your CI subscription.
    • Priority: Select Priority:Normal.
  4. Select Send feedback.

Billing​

You can manage payment methods and billing admins in your Harness account. Go to Account settings and then select Billing.

Request changes to your billing information​

If you need to modify billing details that you can't manage in your Harness account, you must submit a support ticket.

  1. Log in to your Harness account and select Help.
  2. Select Submit a ticket.
  3. Complete the feedback form as follows:
    • Feedback category: Select Question.
    • Email: Enter your email address.
    • Subject: Enter CI Subscription.
    • Message: Enter a message requesting changes to your billing information.
    • Priority: Select Priority:Normal.
  4. Select Send feedback.

Add a billing admin​

Billing admins are users that can manage payments on your Harness account.

To add a billing admin, use Harness' Role Based Access Control to add a user with a Billing Admin role.

Request an invoice​

To request a copy of a subscription invoice, submit a support ticket.

  1. Log in to your Harness account and select Help.
  2. Select Submit a ticket.
  3. Complete the feedback form as follows:
    • Feedback category: Select Question.
    • Email: Enter your email address.
    • Subject: Enter CI Subscription.
    • Message: Enter a message requesting a copy of your subscription invoice.
    • Priority: Select Priority:Normal.
  4. Select Send feedback.

License usage​

Your Harness CI subscription includes a number of developer licenses. You can check how many of these licenses you're currently using in your Harness account. Go to Account Settings, and the select Usage.

CI subscription usage details are divided into several sections providing progressively more detail about your license usage.

Subscription Details

This section includes the following details:

  • Account name
  • Plan type
  • Number of developer licenses
  • Subscription expiration date
Activity & Usage

This section shows the number of current active developers against the total number of licenses.

An active developer is an active codebase committer observed in the builds managed by Harness CI over the last 30 days.

Active Developers

In this section, you can drill down into license usage data for active developers. An active developer is an active codebase committer observed in the builds managed by Harness CI each month.

The Breakdown tab shows a breakdown of license usage.

The Trend tab shows license usage trends over time, including:

  • Peak license usage in the current month.
  • Total license limit for your subscription.
  • Over use.
Over use

Over use indicates when the number of active developers exceeded the number of licenses for your plan. Chronic over use indicates that you need to raise the number of developer licenses on your account.